Resources
Stay Informed with the Latest Insights on Global Outsourcing
Explore our collection of articles, guides, and industry updates to keep you up-to-date on the latest trends, strategies, and best practices in global outsourcing.
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7 Common Customer Service Mistakes (and How to Fix Them)
Struggling with poor customer service? Discover real examples of bad support and how to fix them. Learn how outsourcing to Bloom Global Outsourcing can improve CX, cut costs, and protect your reputation.
10 Things to Consider When Choosing an Outsourcing Company
This guide will explain the most important factors to consider when selecting an outsourcing partner so you can make a confident, well-informed decision.
Case Study: How Bloom & Momentum launched Health4Me in the Private Health Insurance Industry
Bloom partnered with Momentum Metropolitan to launch Health4Me in the South African Private Health Insurance Industry.
Essential Skills for Effective Credit Control & Debt Collection
Chasing unpaid debts isn’t just about making calls and demanding payments—it’s about balance. The best credit controllers combine strategy, communication, and empathy to recover funds while maintaining positive customer relationships.
Top Customer Service Skills for the Utilities Industry
Customer service in the utilities industry presents unique challenges and opportunities. Click her to learn the top customer service skills for the utilities industry.
Customer Service Retention Tips: How to Keep Your Customers Coming Back
Explore key customer service retention strategies that help businesses improve customer satisfaction and loyalty.
How Human Connection and AI Can Elevate Customer Service
Discover how AI enhances customer service efficiency, but learn why the human touch remains essential. Explore the balance between AI and human support.
Introducing Bloom Global Outsourcing: Your Partner in Excellence
The Bloom group of companies is ecstatic to announce the launch of Bloom Global Outsourcing, a new venture in the Business Process Outsourcing (BPO)...