Resources
Stay Informed with the Latest Insights on Global Outsourcing
Explore our collection of articles, guides, and industry updates to keep you up-to-date on the latest trends, strategies, and best practices in global outsourcing.
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8 Outsourcing Trends That Will Shape Business Success in 2025
Outsourcing is evolving fast. In 2025, it’s about more than cost savings; think AI, cloud tech, customer experience, and ethical growth. Explore the latest BPO trends and how Bloom Global Outsourcing helps UK and South African businesses stay ahead.
Why the Human Touch Still Matters in Customer Service (Even in the Age of AI)
AI is transforming customer support, but it can’t replace the human touch. In this article, we explore why human-centred service still matters, where AI falls short, and how Bloom Global Outsourcing blends empathy with efficiency to deliver support that keeps customers coming back.
7 Affordable Ways to Improve Customer Service
Looking to improve customer service on a budget? Discover 7 affordable ways to boost support, from internal training to smart outsourcing with Bloom Global Outsourcing.
7 Common Customer Service Mistakes (and How to Fix Them)
Struggling with poor customer service? Discover real examples of bad support and how to fix them. Learn how outsourcing to Bloom Global Outsourcing can improve CX, cut costs, and protect your reputation.
10 Things to Consider When Choosing an Outsourcing Company
This guide will explain the most important factors to consider when selecting an outsourcing partner so you can make a confident, well-informed decision.
Case Study: How Bloom & Momentum launched Health4Me in the Private Health Insurance Industry
Bloom partnered with Momentum Metropolitan to launch Health4Me in the South African Private Health Insurance Industry.
Essential Skills for Effective Credit Control & Debt Collection
Chasing unpaid debts isn’t just about making calls and demanding payments—it’s about balance. The best credit controllers combine strategy, communication, and empathy to recover funds while maintaining positive customer relationships.
Top Customer Service Skills for the Utilities Industry
Customer service in the utilities industry presents unique challenges and opportunities. Click her to learn the top customer service skills for the utilities industry.
Customer Service Retention Tips: How to Keep Your Customers Coming Back
Explore key customer service retention strategies that help businesses improve customer satisfaction and loyalty.